Assistant Manager

This is an assistant outlet management position with high exposure and high expectations. All leaders who have a history of achieving goals should consider this opportunity.  Barclay’s Upscale Casual is a dynamic full-service three meal period operation located in the heart of Calgary at the Sheraton Suites Eau Claire. These exceptional facilities include a 120 seat dining room, 100 seat lounge, a seasonal 90 seat outdoor patio, private dining area for exclusive group functions to a maximum of 40 guests & In Room dining for our 323 all-suite hotel.

RESPONSIBILITIES:

·          Provides leadership & coaching for a team of up to 40 colleagues and ensures standards are being maintained and exceeded

·          Assisting with the recruitment and selection of new employees for Barclay’s

·          Participate in goal setting and goal-review with the leadership team, on a quarterly basis, using reach goals as a tool to drive results in all the pillars and measurements that effect our results

·          Act in the role as Maître d’hôtel with a strong focus on our evening guest.  Building strong relationship that is reflected in a growth of covers and average check & guest service index & continually seek new customers.

·          Understand both the restaurant's and the hotel's financial goals to achieve superior long-term financial returns to our shareholders

·          Following the marketing plan developed by the F&B Marketing Committee to assist in driving new business opportunities, as well as continuing to develop the reputation and recognition of our fine facility within the local Calgary market

·          Assist in creation of new initiatives and continually seek ways to attract new customers

·          Manage and motivate employees, taking the time to recognize their achievements

·          Monitor performance through positive feedback, corrective actions as necessary, annual performance reviews and follow up

·          Ensures effective utilization and productivity of all employees in Barclay’s, including involvement in staff planning, hiring, training and development, & payroll

·          Driving GSI (JD Power) results through development and execution of exceptional guest satisfaction initiatives

·          Displays professional behavior, integrity, pride and loyalty to the Hotel and its team

·          Daily walk through to ensure cleanliness and conditions standards are being met

·          Responsible for all cash on hand and nightly deposits

·          Ensures the department provides superior service

·          Health & Safety conscious working to provide a safe environment for employees and guests

·          Assisting with any extra responsibilities including expediting food during peek hours

·          Maintain a high degree of visibility on the floor, greeting guests, touching tables and assisting colleagues

QUALIFICATIONS:

·          Minimum 3 years experience as a successful Leader in a large volume restaurant/lounge

·          Possesses exceptional interpersonal skills and communication abilities (written & verbal)

·          Sound decision-making and problem solving skills

·          Diploma or Degree in Hospitality/Hotel Administration an asset

·          Must have a sincere desire to exceed guest expectations

·          Strong understanding of Micros & all Windows based programs

·          Proven ability to delegate and follow up with projects and tasks

·          The ability to work flexible shifts (evenings, weekends & holidays) required

·          Results oriented, positive, service driven with a sense of urgency and ability to prioritize

·          Personable outgoing attitude a must!

·          Self Motivated, adapts to change with ease and is able to handle many tasks simultaneously & high stress situations

·          Creative individual who has a proactive eye for detail and cleanliness

·          Keeping a open mind and positive working relationship with Management and fellow employees

·          Possesses experience hiring, developing, motivating and managing employees

 If this position is of interest to you there is an application center located directly outside of the Human Resources office that offers detailed job postings. Application forms are provided there as well.   Please note that the hours to submit applications are Tuesday mornings from 10am until 12pm and Thursday afternoons from 2pm until 4pm. Outside of these hours the doors are locked with employee access only. The Office is located on the North side of the building near the YMCA entrance.   There are 3 alternate ways you may submit your resume:

• by mail to the attention of Human Resources at 255, Barclay Parade S.W. Calgary, Alberta, T2P 5C2
• by fax to area code 403-517-6657
• or by email: resumes@sheratonsuites.com

All resumes are kept on file for a period of 3 months. Thank you for your interest in the Sheraton Suites Calgary Eau Claire.