Chef Concierge

RESPONSIBILITIES:

• Directly responsible for the Guest Service Department, Valet Services and Overnight Bellmen.
• Leading Guest Services team ensuring they are true service ambassadors; exceeding service expectations proactively, promptly, graciously and professionally with genuine care and attention to detail.
• Ensure effective utilization and productivity of all colleagues in Guest Services, including involvement in hiring, training and development, forecasting, and budgeting.
• Monitors performance through positive feedback, corrective action as necessary, annual performance reviews and follow up.
• Organize and expedite handling of luggage/parcel delivery.
• To effectively review all daily reports and utilize information systems such as email, pass on sheets, daily function listing, VIP list and act upon requirements in a timely fashion. Complete “pass-on” communication at commencement of each shift.
• Provide information on hotel facilities, meeting functions, dining facilities, and area tourist attractions.
• Oversee inventory levels pertaining to supplies on an as needed basis.
• Effectively use monthly GSI scores to monitor current guest trends and make changes to existing procedures in order to better serve our customers.
• Maintain consistent and effective flow of communication between shifts among fellow leaders and colleagues.
• Develop and maintain partnerships with counterparts at other downtown hotels, outside service providers, and develop a concierge resource database.
• Effective and timely interaction with all hotel departments including participation and representation in hotel wide meetings /committees as required.
• Actively participate and promote the training and continuing education of the colleagues within the Guest Services department.
• Execute Health & Safety mandate including WCB policies and practices.
• Ensure existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented.

QUALIFICATIONS:

• Strong knowledge of our city and what it has to offer.
• Minimum 3 years experience in a Guest Services leadership role.
• Excellent communication (written & verbal) and interpersonal skills.
•  Hospitality Degree or Diploma preferred.
• Proven ability to effectively lead, motivate, coach and develop a dynamic team.
• Strong guest service orientation and training skills background.
• Highly motivated, organized, goal and results oriented individual who thrives under pressure.
• Effective tracking and follow up skills.
• Comprehensive knowledge of Guest Service (Bell Desk/Concierge) operations, policies and procedures.