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Concierge Supervisor

Reporting to the Chef Concierge, the Concierge Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and creating a warm and welcoming atmosphere in our lobby. Come Share our Passion for Service Excellence.


  • Oversee guest services operation
  • Ensure the department provides superior service and teamwork
  • Handle all special requests quickly & appropriately
  • Scheduling and Payroll
  • Administrative Support
  • Managing Floor Staff


  • Minimum 2 years experience in a full service hotel
  • A firm knowledge of the city and what it has to offer
  • Should have good access to resources that will best service hotel guests
  • Dedication to making every guest feel welcome in our surroundings
  • Strong knowledge of our city and what it has to offer
  • Excellent communication (written & verbal) and interpersonal skills
  • Must be a strong team player, able to work within deadlines
  • Must be a good problem solver, confident, energetic and flexible
  • Able to multi-task and work independently
  • Hospitality Degree or Diploma preferred
  • Computer literate with knowledge in Microsoft Office
  • Adapts to change with ease and is able to handle many tasks simultaneously
  • Creative individual who has a proactive eye for detail and cleanliness
  • Knowledge of safety regulations, WHIMIS, First Aid.

Hours of Work:

Shift Work


Rate of Pay: 

$17.38 - 1-3 Months

$19.19 - After 3 Months (450 hours)

Status:   Full-Time


Sheraton Suites Calgary Eau Claire is committed to an employment equity program that includes special measures to achieve diversity among our colleagues. We therefore encourage applications from qualified Aboriginal Canadians, persons with disabilities, members of visible minorities and women.   While our policy is to hire the best qualified candidate at all times, we particularly encourage people with disabilities to apply for this position in keeping with our employment equity objective to increase representation with people with disabilities in this job.