Front Office Supervisor

Reporting to the Front Office Manager, the Front Office Supervisor is responsible for ensuring prompt, attentive, outstanding guest service to all of our guests and assisting in overseeing the day to day operations in the Front Office. Ultimately, the Front Office Supervisor is responsible that all the Front Office Standards are being accomplished. Come Share our Passion for Service Excellence.

RESPONSIBILITIES:

Ensures the highest level of personalized guest service
Day to day supervision and the smooth operation of the Front Office
Must provide efficient and courteous service to each guest
Operate according to the policies, procedures, quality standards and services established by the management team
Willing to work all shifts and weekends, if needed
Willing to learn new tasks & duties as needed
Able to deal calmly and professionally with the public and employees in any and all crisis situations
Ensure the department provides outstanding service and teamwork
Handle all special requests quickly & appropriately
A dedication to making every guest feel welcome in our surroundings
Monitors performance through positive feedback, corrective actions as necessary
To work closely with other departments to ensure the smooth management of operations through preparation and follow-up
To assist in training employees ensuring that they have the necessary skills to perform their duties effectively
Effectively communicate an implement new policies/procedures for the Front Office.
Stay current with industry/competitive trends and making recommendations for improvement
Responsible to respond to Emergency situations, as necessary
Ensuring a safe working environment for all staff members
Maintain all Front Office Standards & Coach employees on meeting our Standards
All other duties as assigned

QUALIFICATIONS:

Excellent communication (written & verbal) and interpersonal skills
A strong team player, able to work within deadlines and motivate a team
A good problem solver, who is confident, energetic, flexible and proactive
Computer literate with knowledge in Microsoft Office, including Microsoft Outlook, Excel, Word and GEAC
Results oriented, positive, service driven with a sense of urgency and ability to prioritize
A self-starter who adapts to change with ease and is able to handle many tasks simultaneously
A creative individual who has a proactive eye for detail and cleanliness
Hospitality Degree or Diploma an asset
Train the Trainer an asset
Knowledge of safety regulations including WHMIS, First Aid
Minimum 2 years experience in a full service hotel
Able to develop, motivate and lead colleagues

Hours of Work:

Shift work

Rate of Pay:

1 - 3 months $17.03

After 3 months $18.92