Reservations Supervisor

• Lead, coach and manage the daily operations of the Reservations Department. Lead by example in demonstrating high levels of guest service, teamwork and creative thinking, and problem resolution.
• Effectively handle, investigate, and resolve guest concerns in a professional manner.
• Maximize Revenues by ensuring all Reservations staff have a high degree of knowledge of room product and hotel services.
• Monitor all groups and liaise closely with the Sales and Conference Services Managers to ensure all information is collected in a timely manner, and ensure all information is correct for room blocks from the Contracts and Resumes.
• Ensure that all reservations are set up correctly in Galaxy/GEAC Property Management System.
• Participate in Pre-Event Meetings.
• Assist Reservations Agents with daily tasks and ensure call quality. 
• Prepare Monthly Departmental Schedule with Revenue Manager and prepare Payroll.
• Prepare and co-chair Monthly Departmental Meetings with Revenue Manager.
• Assist Revenue Manager with preparation for weekly Revenue Management meetings, and month end commentary.
• Assist Revenue Manager with Rate, Package Builds, and promotions.
• Assist Sales and Conference Services Managers daily with Inventory requests for groups of 9 rooms or less.
• Support and encourage effective working relationships within the team and supporting departments, including Front Office, Sales and Catering.
• Ensure a safe and clean working environment, with a continual focus on increasing safety awareness.
• In the event the hotel elects to adopt TLPe (revenue management tool), assist Revenue Manager in managing the advance data review, on site planning process, training, and implementation of the tool.

• Diploma or Degree in Hotel/Hospitality Management an asset
• Minimum two years experience in a Supervisory capacity.
• Strong working knowledge of Windows 98, Galaxy/Geac, Starlink, Delphi (limited knowledge acceptable) and the Internet
• Proven leadership skills which supports an environment of employee growth and development, teamwork and exceptional guest service
• Strong inter-personal skills, with an ability to effectively communicate both verbally and in writing
• Ability to think quickly and strategically to solve problems with exceeding expectations as the end result
• Adapts to change with ease and is able to handle many tasks simultaneously.

 If this position is of interest to you there is an application center located directly outside of the Human Resources office that offers detailed job postings. Application forms are provided there as well.   Please note that the hours to submit applications are Tuesday mornings from 10am until 12pm and Thursday afternoons from 2pm until 4pm. Outside of these hours the doors are locked with employee access only. The Office is located on the North side of the building near the YMCA entrance.   There are 3 alternate ways you may submit your resume:

• by mail to the attention of Human Resources at 255, Barclay Parade S.W. Calgary, Alberta, T2P 5C2
• by fax to area code 403-517-6657
• or by email: resumes@sheratonsuites.com

  All resumes are kept on file for a period of 3 months. Thank you for your interest in the Sheraton Suites Calgary Eau Claire.