Senior Sales Manager Business Travel

Scope

Reporting to the Director of Sales & Marketing, this position is accountable for the development and continued growth of the Business Travel segment of the Sheraton Suites Calgary Eau Claire.  The expectation is to work with an established base of key accounts as well as develop new, strategic prospect accounts with a focus to show growth year over year.  The successful candidate will have a background in sales, professional presentation, high energy level, enthusiasm, and excellent organizational skills.  Must be highly motivated; service oriented, team-minded with superb communication and negotiating skills.  

Responsibilities

·          Collaborate with the DOSM to set strategic direction for the Business Travel market.

·          Manage and develop specific key and new accounts in Canada, US and International locations according to the long-term strategic plan

·          Negotiation of contracts for corporate rates and monitor the accounts according to established annual room night objectives.

·          Manage all accounts through the use of Delphi and Lanyon RFP process to ensure regular customer contact and action

·          Independently responsible for achievements of sales objectives outlined in the action plans-definite room night production, revenue targets, as well as Sales activity goals. 

·          Effective and clear communication with support staff as well as other departments in order for contracted business to be executed successfully

·          Prepare weekly, monthly, and annual reports as required.  As directed, assist with the compilation of competitive intelligence information.  Conduct on-going research within given market segment / region.

·          Must be able to travel as markets are within locations throughout Canada and the U.S.

·          Plan, prepare and execute effective Sales trips into assigned regions and report results of trip accordingly

·          Actively participate in prescribed sales training

·          Participate in the development of more junior team members

·          Act as an outstanding role model for all hotel associates.

Qualifications

·          Excellent verbal and written communication skills

·          Delphi, Lanyon and Microsoft Office computer literacy required

·          Minimum 2 years hotel sales experience preferably in the Business Travel market or 3 years sales experience in a different field

·          Must have sense of authority and confidence in the negotiation process.

·          Demonstrated record of being highly organized, competitive, results oriented and able to work with minimal supervision in a total team environment

·          Interpersonal skills that require the ability to actively listen and capture the true needs of our clients, in addition to the ability to deal with opposing views to the benefit of both parties

·          Must be able to work under pressure, balance multiple priorities with high level of initiative

·          Ability to travel as required - must hold a current passport and valid driver’s license

·          Experience and contacts in market segments noted above an asset